Terms of Service

1. Acceptance of Terms

By accessing or using the website operated by Alves IT ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our website or services.

2. Description of Services

Alves IT provides technology consulting, software development, process automation, and digital transformation services aimed at small and medium-sized businesses (SMBs). Our website serves as an informational and commercial platform for these services.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice.

3. Use of the Website

You agree to use this website only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations of the United States. You must not:

• Use the website in any way that violates applicable US federal or state laws, or any international regulations where applicable.
• Send unsolicited commercial email or electronic messages in violation of the CAN-SPAM Act of 2003 (15 U.S.C. § 7701 et seq.) or any other anti-spam laws.
• Attempt to gain unauthorized access to any part of the website, its servers, or related systems, in violation of the Computer Fraud and Abuse Act (CFAA), 18 U.S.C. § 1030.
• Reproduce, duplicate, or exploit any part of the website for commercial purposes without express written permission.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website, or which, as determined by us, may harm Alves IT or users of the website.

4. Intellectual Property & DMCA

All content on this website — including but not limited to text, graphics, logos, icons, images, source code, and software — is the exclusive property of Alves IT and is protected under the United States Copyright Act (17 U.S.C.), trademark laws, and other applicable intellectual property statutes.

You may not copy, modify, distribute, sell, or lease any part of our content or services without our prior written consent.

DMCA Notice. Alves IT respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. If you believe that content on our website infringes your copyright, please submit a written notice to us containing:

• A physical or electronic signature of the copyright owner or authorized agent.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it.
• Your contact information (address, telephone number, and email).
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

DMCA notices should be submitted via our contact page. Knowingly misrepresenting a copyright infringement claim may subject you to liability under 17 U.S.C. § 512(f).

5. Disclaimer of Warranties & Limitation of Liability

THE WEBSITE AND ALL CONTENT, SERVICES, AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE US LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALVES IT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES — ARISING FROM YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE OR OUR SERVICES, EVEN IF ALVES IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

6. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only. Alves IT has no control over the content or practices of third-party sites and accepts no responsibility for them. We encourage you to review the privacy policies and terms of any external websites you visit.

7. Privacy & US Data Regulations

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using this website, you consent to the collection and use of information as described therein.

California Residents (CCPA). If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq., including the right to know what personal information we collect, the right to request deletion of your data, and the right to opt out of the sale of personal information. To exercise these rights, please contact us via our contact page.

Children's Privacy (COPPA). Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 in violation of the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. If you believe we have inadvertently collected such information, please contact us immediately.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in the State of Florida, and you hereby consent to the personal jurisdiction of such courts.

9. Dispute Resolution & Arbitration

Informal Resolution. Before initiating any formal legal proceedings, you agree to contact us in good faith and attempt to resolve any dispute informally for at least 30 days.

Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the use of our website shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding.

Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable, then the entirety of this arbitration clause shall be void.

10. Electronic Communications

By using our website or submitting information through our contact forms, you consent to receive electronic communications from Alves IT. You agree that all agreements, notices, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, as permitted under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective upon posting to this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the new terms. We encourage you to review this page periodically.